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FREQUENTLY ASKED QUESTIONS (FAQ)

1. How to order on Luki Vietnam’s website?

Ordering at Luki has never been easier! Customers just need to choose their favorite products, add them to the cart and complete the delivery information. We will quickly confirm and deliver them to you. Every step is minimized to give you the smoothest shopping experience.

2. How long does Luki take to deliver?

We understand that each customer’s time is extremely valuable, so we are committed to trying to deliver quickly within 3-5 working days for inner-city areas and 5-7 days for other provinces. However, due to some related issues, the time may vary depending on the status of goods and delivery location.

3. Can I cancel or change an order after placing it?

We always try to meet all customer requirements. If you need to cancel or change your order, please contact our customer service department via hotline or email within 24 hours of placing your order. We will support you as best as possible.

4. What is Luki’s return policy?

At Luki, customer satisfaction is our top priority. If your product has quality problems or is not as ordered, please notify us within 7 days of receiving the goods. We will guide you through the return or refund process quickly.

5. Can I track my order?

Of course! Once the order is confirmed, customers will receive a tracking code via email or SMS. You can track the progress of your delivery anytime, anywhere through our website.

6. What types of adhesive tapes does Luki provide?

We offer a wide range of high-quality industrial tapes, including OPP tape, paper tape, cloth tape, electrical tape and double-sided tape. Each tape is designed to meet different needs in manufacturing, packaging and many other applications.

7. Are Luki tapes suitable for harsh weather conditions?

Luki tapes are manufactured from high-quality materials, ensuring strong adhesion and high durability, even in harsh weather conditions such as high temperature, humidity, or cold. We provide specialized tape solutions for each specific requirement.

8. Does Luki provide tape cutting service according to customer’s required size?

We understand that each application may require different tape sizes. Therefore, Luki provides tape cutting service according to customer’s specific size and requirements. Simply provide us with the desired size and we will respond quickly and accurately.

9. What surfaces can Luki double-sided tape be used on?

Luki double-sided tape is designed for use on a variety of surfaces such as metal, wood, glass, plastic and even rough surfaces. Its high adhesion and good resistance ensure that the product is firmly fixed for a long time.

10. Does Luki provide custom tape solutions for businesses?

We are proud to provide custom tape solutions for businesses, including specialty tapes for manufacturing or packaging requirements. Our technical team is ready to work closely with you to develop the product that best suits your business needs.

11. What areas does Luki provide products in?

Luki is a leading enterprise in the field of processing, trading industrial adhesive tapes and raw materials for the printing industry, various types of film… with a main focus on adhesive tape solutions. We provide specialized adhesive tapes for many industries such as manufacturing, construction, packaging, and industrial assembly. In addition, Luki also provides other adhesive and bonding materials such as adhesives, insulation materials, and heat-resistant adhesive tapes, meeting the strict needs of businesses in ensuring product sustainability and performance.

12. What are Luki’s main products?

In Luki’s diverse product portfolio, adhesive tape is the main product line with special types of adhesive tape such as ribbed adhesive tape, double-sided adhesive tape, aluminum adhesive tape, brown paper adhesive tape, plastic adhesive tape and polyester films, etc. These types of adhesive tape not only have outstanding durability but also have the ability to withstand harsh weather conditions, protecting constructions from negative impacts from the environment.

13. Why is Luki the top choice of customers?

Luki has become the top choice of customers thanks to its unwavering commitment to quality and service. We understand that, in any industry, product quality is a prerequisite. Therefore, Luki always ensures that all of its products meet international standards, bringing absolute trust to customers. In addition, Luki also provides professional technical support services, advising customers on how to choose and use adhesive tape most effectively. With a thoughtful after-sales policy and a dedicated customer care team, Luki always accompanies customers throughout the product usage process, helping them optimize costs and improve production efficiency.

14. How has Luki developed over the past 2 decades

Over the past 23 years, Luki has gone through a challenging but also very proud journey. Starting out as a small company specializing in supplying domestic adhesive tapes, we have constantly strived to improve, expand production, and diversify products to meet the increasing demands of the market. Not only stopping at product development, Luki also focuses on building a strong corporate culture, encouraging creativity and development of employees, creating a dynamic and effective working environment. Through that, Luki has not only built a reputation in the industry but also become a trusted partner of many large domestic and foreign enterprises, bringing the Luki brand further on the world map.

 

 

LUKI VIETNAM CO., LTD

📍️Facebook: https://www.facebook.com/congtytnhhlukivietnam

️🌐Website: https://lukivietnam.com/

📩Email: sales@lukivietnam.com

📞Mobile: 0938411170 or 0938611162

📌Head office: 203/9 Dang Thuy Tram, Ward 13, Binh Thanh District, City. Ho Chi Minh City

📌Branch 1: Lot A2, CN7 Road, Tu Liem Industrial Park, Phuong Canh Ward, Nam Tu Liem District, Hanoi.

📌Branch 2 (Factory): 27/13 Road 39, Hoa Long Quarter, Vinh Phu Ward, Thuan An City, Binh Duong.