CUSTOMER PERSONAL INFORMATION PROCESSING AND PROTECTION POLICY
(Personal Information Protection Policy)
1. Introduction
This customer personal information processing and protection policy (“Personal Information Protection Policy”) explains how Luki Vietnam Company Limited (“Company” or “We”) collects, processes, uses, protects and shares personal information when you (“Customer” or “You”) use the website with the domain name www.lukivietnam.com (“Website”), to share your personal information with Us. We respect your privacy and appreciate your trust that We will respect your privacy carefully and properly.
By accessing the Website or registering as a member, you agree to the terms of this Personal Information Policy. Please read this Personal Information Policy carefully. Our business activities are constantly development, Our Personal Information Policy, Website and Terms of Use may also be updated. Unless otherwise stated, Our current Personal Information Policy applies to all information We have about You and Your account, including but not limited to Your personal information, and/or any information or data from You that We may obtain through the Website. Your access to Our Website and any disputes over privacy are subject to this Personal Information Policy and the Website Terms of Use.
2. Purposes for collecting personal information
We use customer information for the specific purposes for which it is collected. We may use Your personal information for, including but not limited to, the following purposes:
2.1 To create and manage Your online account.
2.2. To facilitate Your participation in contests or promotions.
2.3. To provide You with information about products or services that You request from Us or, with Your prior consent, information that We feel may be of interest to You, by email or text message.
2.4. To operate, evaluate and improve Our business (including developing new products and services; analyzing and improving Our products, services and Website).
2.5. To understand Our customers, perform data analysis, and other processing (including market and consumer research, trend analysis, and anonymization).
2.6. To respond to Your comments or questions, or to process Your applications (if any).
2.7. To forward, share comments about goods on the Website to our affiliates for consideration on their websites, excluding the forwarding, sharing of Your identifying information.
2.8. As otherwise required or permitted by law.
3. Scope of use of personal information
Personal information collected with Your express consent will only be used for the activities set out in this Personal Information Policy, except in cases where (i) a separate agreement between Us and You on the use of personal information for purposes and scopes other than those clearly stated herein, or (ii) We provide products or services as requested by You, or (iii) We perform our obligations under applicable laws and regulations.
4. Personal information received
Here are the types of information We receive:
4.1. Automatic information
For each customer who visits Our Website, Our server automatically recognizes information related to the customer’s domain name (or the visitor’s access provider) and not the email address. We may also automatically collect other personal information such as the type of browser you are using, the website address from which you navigated to our site, the operating system you are using, the domain name of your Internet service provider, the pages you visit on our website and the time of your visit.
4.2. Information you provide to us
We also collect and aggregate information voluntarily provided by customers, for example when you communicate with us electronically.
4.3. Subscription to our e-newsletter
Subscription to our e-newsletter may be activated voluntarily through the Website with your consent and acceptance. After receiving your consent, we will update you on our new collections, products and services by periodically sending you e-newsletters and/or other forms of communication via email, text messages or phone calls. You may unsubscribe from Our e-Newsletters through the e-Newsletter section of this Website or by following the registration method provided in Our e-Newsletters.
5. Persons or organizations that may have access to personal information
We receive customer information as an important part of the Company’s business operations and We do not trade, sell, rent, share or disclose such information to any third party except as provided in this Personal Information Policy.
6. Methods and tools for customers to access, adjust, update, delete personal information
You have the right to request that We update, adjust or delete your personal information that We are holding, subject to some exceptions as prescribed by law, by sending an email or a written request to Us according to the contact information in Article 10 below. We may request certain personal information to verify the identity of the person making the request.
7. Links to Third Party Websites
Certain activities through the Website, such as special promotions, may be linked to activities from other unrelated third party companies, giving You the option to share Your personal information with such third parties. We will not share Your personal information with such third party companies; only You can make that choice. Links provided on the Website to third party websites are provided for Your convenience and We do not control such websites or their privacy practices, which may differ from Ours. We do not endorse or make any representations about any third party websites accessible through the Website. We encourage You to review the Privacy Policy of such third party websites before submitting Your personal information. The personal data you choose to provide to unrelated third parties is governed by their Privacy Policy, not this Privacy Policy. We are not responsible for the privacy practices of these third party websites. Some third party companies may choose to share their personal data with Us; such sharing is governed by that third party company’s Privacy Policy.
8. Security of Personal Information
We are committed to providing our customers with a safe and secure environment. We have implemented reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our possession and control. Our servers use TLS (Transport Layer Security) encryption technology to help protect your personal information. By using a TLS-compatible browser, you can help ensure that your personal information is protected from unauthorized access and is processed securely.
9. Retention period of your personal information
Your personal information held by LUKI, its affiliates and service providers will be stored for the period necessary to fulfill the purposes set out in this Personal Information Policy and applicable legal requirements.
10. Address of the information collection and management unit
If you have any questions or complaints regarding our Personal Information Policy, or suggestions for updating or correcting your personal data, please contact our Customer Center by phone, email or post at the following address: sales@lukivietnam.com
LUKI VIETNAM CO., LTD
️Facebook: https://www.facebook.com/congtytnhhlukivietnam
️Website: https://lukivietnam.com/
Email: sales@lukivietnam.com
Mobile: 0938411170 or 0938611162
Head office: 203/9 Dang Thuy Tram, Ward 13, Binh Thanh District, City. Ho Chi Minh City
Branch 1: Lot A2, CN7 Road, Tu Liem Industrial Park, Phuong Canh Ward, Nam Tu Liem District, Hanoi.
Branch 2 (Factory): 27/13 Road 39, Hoa Long Quarter, Vinh Phu Ward, Thuan An City, Binh Duong.